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21:53
Service +

Training course consists of theoretical and practical materials, case studies and specific simulations. Main topics of the training are the following:

1.      Effective communication;

2.      Targeted formulation of message;

3.      Persuasive communication, offensive persuasion and contra argumentation;

4.      Barriers of communication process;

5.      Personal contact with target audience, direct and telephone communication, talking style;

6.      Essence and dynamics of conflict, behavioral directions in conflict situations;

7.      Regulation and transformation of conflicts;

8.      Essence, structure and attitudes of negotiation;

9.      Team work, management of team decisions, team and leadership;

10.  Essence and structure of interpersonal communication.

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